Recieving what you have ordered online.
SHIPPING AND RETURNS.
You can pay for your order directly via iDeal, Bankcontact or credit card. Would you rather pay at a later time? No problem, we'll send you an invoice. Note: we do not send anything before the payment has been received. Fair enough, right?
The shipping costs are 20€ to Belgium, Germany & France.
If you only order small photo books (mini albums & harmonica books), then the package/shipping cost is 9€ for Belgium. All other countries have one shipping rate (20€)
For other EU countries adjusted shipping prices apply.
Please allow for a delivery time of 3-4 weeks*. As soon as your order is shipped, you will receive an email with your Track & Trace code, so you can track your package. Didn't you receive your package after three weeks? Then, please contact us.
*Provided that the correct dimensions are supplied and the files arrive on time. But that's logical, right?
Given the nature of our products (custom and personalized) you cannot return your order. Cancelling the order is possible, within 24 hours. After that, the costs made at that moment will be charged.
Upon receipt, check your Yellow Rebel package carefully for any missing or damaged products. In the case of missing or damaged products, please contact Yellow Rebel within 24 hours.
Make sure you take clear pictures of any damage. Without pictures, we cannot process your complaint.