CHOCOLATE IS THE ANSWER, WHO CARES WHAT THE QUESTION IS.
Just kidding of course! We understand that during ordering a photo album some questions will pop up. That's why we try to answer the most common questions below.
FREQUENTLY ASKED QUESTIONS.
Before you place an order at Yellow Rebel, you must first design the photo book. We have made a step by step plan with all the information you need to create and order a photo book.SPECIFICATIONS
Please take notice that we have a delivery time of 3-4 weeks.*
As soon as your order is shipped, you will receive an email with your Track & Trace code, so you can track your package.
Did you change your mind (we hope not) and do you want to cancel your order? This is still possible within 24 hours. After that the costs made at that moment will be charged.
*Provided the correct spreads sizes are supplied and the files arrive on time. But that's logical, right?ORDER A PHOTO ALBUM
No worries, we got you! It is possible to reduce the delivery time to 9 working days. We do charge an additional fee: €40 per product.
You can pay for your order directly via iDeal, Bankcontact or CreditcardWould you rather pay at a later time? No problem, we will send you an invoice to.
Please note: We don't send anything until the payment has been received. Fair enough, right?
The shipping costs are for you, the buyer: €20,00 for Belgium, Germany and France
If you only order small photo books (mini albums & harmonica booklets), then the package costs are €9,- to Belgium. All other countries have one shipping rate.
You certainly can! You can use our shipping service. By placing it in your shopping cart, we know you want to use our white label service. We'll send the package directly to your customer (without the yellow rebel logo) and if you want we'll wrap it for you and it will be send as a gift. What more do you want?
At Yellow Rebel we like it simple, so you will receive your invoice and payment option immediately after your order. So do place all your orders at once (with the same delivery address), that will save you shipping costs on the invoice. Hooray!
Good question: you want to make the best choice for your order. And so you can certainly request some samples! We have standard colour samples with all materials. You can order a box containing up to 20 materials of your favourite colours in a luxury box. It's your choice!ORDER STANDARD COLOUR SAMPLESBOX WITH MAX. ORDER 20 COLORS
Absolutely! We'd love to, because if you can't show your customers anything, how can you convince them that they should choose Yellow Rebel?
To thank you, we therefore offer you a 30% discount on a demo product provided with a demo embossing on the back of the product.
Because our products are custom-made and personalized you cannot return your order. Cancelling the order is possible, within 24 hours. After that the costs made at that moment will be charged.
Upon receipt, check your Yellow Rebel package carefully for any missing or damaged products. In the case of missing or damaged products, please contact Yellow Rebel within 24 hours. Make sure you take clear pictures of any damage. Without pictures, we can not process your complaint.
Unfortunately, Yellow Rebel is only for professional photographers and photographers in training. What you can do is just tip it to your photographer with this website. Because who wouldn't want a Yellow Rebel album in their home?