Information
CHOCOLATE IS THE ANSWER, WHO CARES WHAT THE QUESTION IS.
just kidding, of course.
Ordering a photo album is bound to raise a few questions. Below you'll find all the answers in one place.
01DESIGN & ORDER02SWATCHES & DEMOS03DELIVERY & SHIPPING04PAYMENT & RETURNS
DESIGN & ORDER
It takes four steps:
1. Design your album in Rebel Album Studio (free) or in your own software.
2. Let your client review the design. In the studio you share a preview link for this.
3. Order the album in the webshop.
4. Submit. Working in the studio? Then you send your design from there with your order number. Using your own software? Then you upload your spreads while ordering.
You'll find all sizes and requirements on the file specifications page.
All our albums are lay-flat bound. The pages lie completely flat and run through, and the seam is barely visible. Perfect for placing a photo across the whole spread.
Unfortunately not: Yellow Rebel is really only for professional photographers and photographers in training. So an order always goes through a photographer. What you can do is tip your photographer about this website. Because who wouldn't want a Yellow Rebel album at home?
Did you know our packing team has ninja-like skills to pack your order as carefully as possible? That takes time and materials too, hence our minimum order value of €20.
SWATCHES & DEMOS
Good question, and a logical one: you want to make the best choice. You can order our colour cards with all materials. Or order a luxury box with up to 20 materials in your favourite colours. It's your choice!
Absolutely! We'd love you to, because if you have nothing to show, how do you convince your clients? That's why you get 30% off a demo item. It will have a demo stamp on the back.
Wall decor and mini albums are not eligible for the demo discount.
DELIVERY & SHIPPING
Allow for a delivery time of 3 to 4 weeks, as we make everything to order.* As soon as your parcel has shipped, you'll receive an email with your Track & Trace code.
From mid-November to the first week of January it's extra busy for us. Delivery time then increases to 5 to 6 weeks.
Changed your mind after all (we hope not)? You can cancel within 24 hours. After that we charge the costs we have already incurred at that point.
*Provided the files have the right dimensions and reach us on time. But that goes without saying, right?
No worries, we got you! With rush service your album is ready within 9 working days. We charge a surcharge of €40 per product for this.
Absolutely! Just enter your client's address at checkout. We never include an invoice in the parcel, only a packing slip.
At Yellow Rebel we keep it simple: after ordering you immediately receive the invoice and payment option. So place all your orders at once, with the same delivery address. That saves shipping costs. Hooray!
PAYMENT & RETURNS
You pay directly via iDEAL, Bancontact, Visa, Mastercard, Apple Pay or Google Pay.
Shipping costs are €15 per parcel for the Netherlands, Belgium, France and Germany, and €20 for Ireland (excluding VAT). We deliver throughout Europe.
Our products are made to measure and personalised, so unfortunately they can't be returned. You can cancel within 24 hours. After that we charge the costs we have already incurred at that point.
Check your parcel carefully when it arrives. Is something missing or damaged? Contact us within 24 hours and send clear photos. Without photos we unfortunately can't process your complaint.
Can't find your question?
We're happy to help.