Information
HAPPINESS IS...
receiving what you have ordered online.
Everything you need to know about shipping, delivery time and returns. Short and clear.
- €15Shipping NL · BE · DE · FR
- 3–4 weeksDelivery time
- 9 working daysRush (+€40 per product)
- €20Minimum order value
SHIPPING & PAYMENT
| Netherlands, Belgium, Germany, France | €15 |
| Ireland | €20 |
| Other EU countries | shown at checkout |
You pay directly via iDEAL, Bancontact, Visa, Mastercard, Apple Pay or Google Pay. As soon as your parcel is on its way, you'll receive an email with your Track & Trace code so you can follow it.
Our packing team has ninja-like skills to pack your order as carefully as possible. That takes time and materials, hence our minimum order value of €20.
DELIVERY TIME & RUSH
Allow for a delivery time of 3 to 4 weeks*, as we make everything to order. Haven't received your parcel after four weeks? Please get in touch with us.
From mid-November to the first week of January it's extra busy. Delivery time then increases to 5 to 6 weeks. In a hurry? With rush service your album is ready within 9 working days, for €40 extra per product.
*Provided the files have the right dimensions and reach us on time. But that goes without saying, right?
RETURNS & DAMAGE
Our products are made to measure and personalised, so unfortunately they can't be returned. You can cancel within 24 hours. After that we charge the costs we have already incurred at that point.
Is something damaged or missing?
- Check your parcel straight away and contact us within 24 hours.
- Send clear photos of the damage and of the shipping box. Without photos we unfortunately can't process your complaint.
- Does the album need to come back for repair? We'll send you a return label. Pack it as carefully as you received it from us, and don't send storage boxes along unless needed.
Sending something back to us? Please pack it well, because on its way it's still in your hands. If a product reaches us damaged because it wasn't packed properly, the costs are unfortunately for your account.
Any other questions about your order?
Check the frequently asked questions, or simply get in touch with us.